Thought Leadership

Generative Banking AI: How AI is Reinventing Digital Banking

The way we interact with banks is about to change fundamentally. For decades, classic online banking interfaces have dominated: dashboards filled with numbers, buttons, and menus, navigated by mouse or touch. But with the rise of generative artificial intelligence, everything is shifting: interaction between humans and banks is becoming more natural, personal, and intuitive than ever before.

From Clicks to Conversations

Voice- and chat-based interfaces are already part of everyday life – whether in shopping, customer service, or research. So why not in banking?

The vision: a Generative Banking AI (GBA) that puts dialogue at the centre of the banking experience.

Users could simply ask their bank account:

• “How much did I spend on electricity last month?”
• “Transfer 2,600 euros to my car repair shop.”
• “Show me my total travel expenses for 2024.”

The answers appear instantly: either as speech, text, or visually on dynamic dashboards. The technical foundation comes from the open banking standard PSD2, which allows the AI to securely access and aggregate accounts across different institutions.

From Query to Advice, A New Customer Experience (The Real Magic)

A Generative Banking AI is more than a smart chatbot. It becomes an intelligent financial assistant that understands tasks, executes them, and creates contextual value.

Some real-world examples:

• Financial overview: “Show me my total balance across all banks.” – The AI retrieves all accounts, aggregates them, and displays the overall status graphically.
• Spending analysis: “How much did I spend on electricity last year?” – The AI filters transactions, builds a monthly overview, and offers a cost comparison with other providers.
• Advisory support: “I would like to invest 15,000 euros securely.” – The AI suggests suitable products and can connect a human advisor or video session.
• Transactions: “Transfer 2,612.20 euros to car service O’Brien.” – The AI verifies account and recipient details, then securely executes the transfer with two-factor authentication.

This creates a seamless and natural user experience, from information to interaction.

New Opportunities for Banks and FinTechs

For banks working with PSD2/PSD3 or exploring new AI-driven business models, the potential is enormous.

A Generative Banking AI can:

• Strengthen customer relationships through personalized interaction,
• Automate processes and reduce service costs,
• Unlock new digital ecosystems – for example, by connecting with investment, insurance, or advisory platforms.

Platform Banking without Traditional Banks

FinTechs can also leverage the data provided by traditional banks through PSD interfaces to quickly build new platform banking models. By integrating existing banking data streams and services, they can create innovative ecosystems that combine financial insights, personalized user experiences, and seamless cross-bank functionality; all without having to develop a full banking infrastructure from scratch.

Looking Ahead: The Future of Banking

This vision shows how we can rethink banking: intuitive, connected, and customer centred.

Generative Banking AI is not a distant dream but the next logical step in the evolution of digital finance. It combines the precision of data with the naturalness of human communication, creating real value for everyone involved.

Our Vision at CubeMatch

We believe that banking should be more than numbers and accounts. With Generative Banking AI, we demonstrate how technology can bring people back to the center of the experience.

We are developing solutions today that will define the standards of tomorrow: secure, intuitive, and intelligently connected.

Together with our clients and partners, we are shaping the future of a banking experience that understands, rather than merely responds.

Ready to build the future?

We already have the experience and technology to build and bring such a product to market in a very short time. With PSD2 and upcoming PSD3 components, combined with our AI expertise, we are the partner of choice for innovative financial services providers who want to lead the next generation of digital banking.

If you’d like to know more about CubeMatch AI Banking services, get in touch today with our team https://cubematch-144313631.hs-sites-eu1.com/sme-signup !

Author: Dr. Joachim Degel, BGK Director – Strategy, CubeMatch BGK (Germany)