Why it's Important to take stock of your Digital Journey
Technology is changing consumer behaviour and with internet-enabled devices and the rise of Internet of Things, technology is accessible from the palm of the consumer's hand or even controlled by the consumer's voice. Technology has become a key business driver.
The Financial Services are no exception to this, with FinTech companies leading the charge. Digital transformation is crucial in meeting the growing expectations of consumers. As such companies must take stock of their Digital Journey, including internal processes and practices, to assess how the business can be digitally transformed to achieve better quality, time to market and ultimately, customer satisfaction.
To gain an in-depth understanding of their Digital Journey, organisations must define their “as-is“ as well as their “to-be“ state and clearly articulate the Target Operating Model to define appropriate strategies to pursue and bridge this gap from an aspirational state to reality.
To access and read the full document: TAKING STOCK OF YOUR DIGITAL TRANSFORMATION JOURNEY