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Client Onboarding


CubeMatch was hired by a German Banking Group to build a standalone document repository with an associated workflow, to manage Client Onboarding. The system was deployed across the London Investment Bank and the German Relationship Management Desk and is now used across Sales, Customer Care, International Desk, Middle Office, Back Office, and Finance. The web application runs on the banks intranet and was built from the ground up to both aid the capture of new clients and solidify KYC onboarding practices at the bank. 

CubeMatch Deliverables

  • Functional specs​
  • Application build from the ground up​
  • Maintenance of documentation ​
  • Website build and upgrade according to client requirements ​
  • Streamlining of the Client Onboarding process ​
  • Managing Risk and KYC best practices to comply with regulatory standards​
  • Acceleration of KYC onboarding
  • Provision of a frictionless user experience ​

​Technology stack - Windows OS, IIS, MS SQL Server, .NET Core​

CubeMatch Approach

  • Business Analysts captured processes and workflows with business users in sales and middle office gaining clear operational understanding of client onboarding​
  • Agile methodology used to produce functional specifications assigned to the development team​
  • Initial website user tested. Subsequent iterations introduced​
  • Add on modules for document repository   and compliance questioning​
  • Standardised compliance workflows introduced ​
  • Testing Phase – rigorous technical tests, Business Analyst Functional, Regression, and Usability testing. Cycle technical test by development team and application user acceptance tested​
  • Business signoff; application into production​

Benefits Delivered

  • Configurable workflow management with realised reductions in the total cost of ownership​
  • Highly efficient processes for case management, alert management, and report building​
  • Enhanced client documentation and report generation
  • Early client verification ​
  • Strengthening of AML practices, minimisation of Risk aiding group-wide compliance​
  • End to end onboarding cycle time reduction realised ​