Introduction
CubeMatch provided two Release Managers to support the replacement of an outdated Credit Assessment Tool with an improved solution for Mortgage Applications in the ROI, as part of a Bank’s Transformation Programme. The Consultants worked as part of a Project Team responsible for the coordination of the Pre-Deployment events, planning and execution of the Go-Live event, and the Warranty period.
CubeMatch Deliverables
- Integrate a Technical Release and Deployment Plan to support smooth transition from Test, through the Go-Live deployment and the post Go-Live support
- Implement Command-and-Control processes to mitigate potential risks and coordinate deployment release activities
- Create detailed Technical Runbooks for deployment activities
- Work with the Project and the Programme Stakeholders to achieve milestones
- Implement an Incident Management process and Reporting structure during the Warranty period
CubeMatch Approach
- Deployment preparation and planning processes to outline Go-Live activities from a Technical and Deployment perspective
- Provided a framework to all swim lanes to complete Technical Proving in advance of Go-Live
- Became escalation point for issues during the Deployment Phase
- Carried out pre-deployment activities to minimise risk with the completion of the Fidelity Assessment validation and the solution coverage activities
- Production Proving of Dress Rehearsal and Go-Live events
- Ensured smooth transition to BAU teams to support knowledge transfer
Benefits Delivered
- Successfully delivered the implementation of a new Mortgage platform on time and with no impact to the business
- Improved staff and customer satisfaction
- Collaborative engagement and good communication with the Project Team and Stakeholders across the Programme
- Adapted and supported other projects despite new challenges presented by Covid-19