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| Malaysia contacts |
Phone | : +603 7877 2884 |
Sales | : +603 7877 2885 |
Fax | : +603 7877 3886 |
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| UK contacts |
Phone | : +44(0)207 536 6330 |
Sales | : +44(0)207 536 6334 |
Fax | : +44(0)207 536 6339 |
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| Singapore contacts |
Phone | : +65 9625 2274 |
Fax | : +65 6468 6705 |
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| info@cubematch.com |
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As part of our CCRM range of products we have developed myCMware.
Functions/Features
Connecting staff
- CMMail for emailing other myCMware users.
- Mail filtering/searching.
- Using the myCMware "user presence" facility easily identifies when other users are logged on and available.
Diary management
- Individual and shared diary management.
- Full support for: appointments, meetings and holidays.
- Multiple diary views: day, week, month.
- Extensive diary entry filtering and search facilities.
Contact Database
- A comprehensive contact database supporting various.
- Contact types: Prospects, Clients, and Suppliers.
- Extensive contact filtering and search facilities.
Static Data Database
- The storing and searching of key business static data, for example: branches, companies, countries, business titles.
- The grouping of common data sets, for example: grouping branches with countries or companies with sector.
- This facility can be expanded and tailored to suit bespoke requirements.
Task management
- Comprehensive task management facilities.
- The creating and allocating of tasks to one or more users.
- The monitoring and managing of task progress via task status or assigned completion date.
- Informal task creation for individual tasks.
Service Desk
- A fully featured, client focussed, service desk function.
- This module allows all customer/client/internal services calls to be logged, tracked and managed to resolution within the myCMware application suite. Provides a simple, effective and focussed method to service client issues and requests.
 View myCMware_Brochure (PDF)
Supportworks ESP the speed and efficiency of NPA with a feature-rich call logging and problem management system. Supportworks Helpdesk Professional comes complete (amongst several other features) with e-mail integration, SLA Management, automated reporting and knowledge base, all of which are included in the cost. Supportworks has many new features that allow a far greater degree of customisation and integration with varied helpdesk environments.
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